American Reflexology Certification Board
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ARCB Code of Ethics

A reflexologist communicates with an open mind and a peaceful presence while recognizing that his/her relationship to the client is a serious responsibility. The art and science of reflexology is an honorable one.

Therefore, as a professional reflexologist I shall:
  1. Conduct myself in a professional, honest, and ethical manner at all times.
  2. Adhere to the 'ARCB Professional Business Standards'.
  3. Not infringe on any other professions’ scope of practice, and perform only those services for which I am qualified and/or licensed to provide.
  4. Accurately represent my competence, education, training and experience.
  5. Not present myself as a medical practitioner. I shall refer clients to appropriate medical or other healthcare professionals when appropriate.
  6. Treat other reflexologists and healthcare professionals in a courteous and respectful manner at all times.
  7. Establish and maintain trust in the client-practitioner relationship.
  8. Treat every client with the same kind, ethical attitude.
  9. Keep all client information and conversations strictly confidential.
  10. Work within the client’s comfort zone and pain tolerance.
  11. Keep the standard of my professional work current and as high as possible by continuing my reflexology education and training and attending conferences.
  12. Ensure that anyone employed by me or working in my office shall also adhere to this Code of Ethics.
Grievance/Disciplinary Process All certificants agree to practice according the Code of Ethics and Business Standards set by the ARCB. Infractions and conduct harmful to the public or inappropriate to the discipline are subject to Disciplinary Procedures. When there is a complaint or grievance raised against a certificant and brought before the ARCB, the ARCB follows a 9-step disciplinary policy overseen by the Ethics and Grievance Committee. In complaint mediation the first objective is to determine from the complainant the nature of the problem and their request for resolution. The second step is to notify the certificant of the complaint and work to reach a compromise. A follow-up is required to verify that the compromise has been enacted. A copy of the complete 9-step disciplinary policy is available upon request. Disciplinary action that is not settled satisfactorily at the Ethics and Grievance Committee may be appealed to the full Board of Directors for review and decision. Decision by the Board is final. In case of severe disciplinary action the practitioner may be required to surrender these items to the ARCB. Continued complaints against a certificant may be cause for decertification.