The American Reflexology Certification Board® is an independent testing agency for the field of reflexology. ARCB® is a legally constituted, non-government entity incorporated under California Law as a non-profit corporation and is IRS tax exempt. It has been set up precluding self interest and private financial gain to serve the Reflexology field and protect public safety. ARCB's® primary aim is to accomplish this through certifying the competency of those reflexologists practicing professionally who meet certain standards. A second objective is to act as a national referral board for certified practitioners.
Board of Directors
After completing his initial reflexology training at the Laura Norman Reflexology School, Michael received national certification with ARCB® in 2001. His service to the reflexology community took the form of being president of the New York State Reflexology Association 2003-2005. He joined the ARCB® Board in 2006 as a director and in 2008 stepped into his present position as President. Michael has extensive teaching experience including reflexology workshops at the New York College of Podiatric Medicine and the Laura Norman Reflexology School. His training also encompasses a psycho-energetic component through his work at the IM School of Healing Arts in New York City (ordained minister) and the Institute of Core Energetics (certified, 2009). He maintains a private practice in reflexology and the healing arts.
Tish was a stay at home mom and continuous night class student, in search of a more fulfilling future when, in 1999, she heard the word 'reflexology'. There were no reflexology programs in the state of South Dakota at that time, so she found one in Denver, Colorado and spent the next year driving 500 miles each way to complete her course work with Rachel Lord at Just for Health. She opened a reflexology office in downtown Pierre in 2000, and was ARCB® certified in 2001.
Tish served on the ACARAT board from 2002-2005. She also served on the RAA Board as an interim director in 2004/2005. She was pivotal in providing a path toward attaining an exemption for reflexology from the massage licensure bill that was signed into law in 2005. She has attended seven RAA conferences and two ICR conferences. She continues to see clients in the exact office that she opened in 2000, thrilled to be part of a profession that has opened so many doors and has changed her life most profoundly.
Perry is a graduate of Penn State University with a B.S. in Accounting. His interest in Complementary Alternative Medicine began with a fascination for energy and energy work, receiving his reflexology training in 2004. Perry became an ARCB® Board Certified Reflexologist in 2006 and is also a Nationally Certified Massage Therapist and Reiki Master Instructor. Perry’s past service to the reflexology community includes serving on the board as treasurer for the Reflexology Association of America. Perry joined the ARCB® Board in 2008.
Susan is the fourth certified Reflexologist in her family. After 30 years in corporate life in Silicon Valley, she became certified with the International Institute of Reflexology in 2009 and ARCB® in 2012. She practiced full-time in Sunnyvale, California until June 2018 when she sold her practice and moved to Arizona. She has served on the Board of the Reflexology Association of California as Recording Secretary and Vice President, and later served on their Advisory Board. Susan is a member of the Reflexology Association of America and the International Council of Reflexologists. She joined the ARCB® Board in 2013.
Director and Administrative Secretary
Sharon is a graduate of Western Michigan University in Music & Education. She taught music and elementary education before making the move into management and customer service for 15 years. An ongoing interest in natural alternative health practices led Sharon to reflexology and reiki She became ARCB® certified in 2008. She is the owner of ‘Still Waters Wellness’ reflexology practice and has participated in the Michigan State University Breast Cancer Study. Sharon enjoys educating the public about the benefits of reflexology.
Julia Dollinger began her studies of reflexology in 2007 after personally experiencing its health benefits. She was ARCB® foot certified in 2009. A certified personal trainer and certified holistic health coach, Julia moved to southwest Florida and received her national and state massage licenses in 2010. Her contribution to the field is manifest through service on the Board of Directors of the Reflexology Association of America (RAA) serving in various positions for 4 1/2 years and now with ARCB®. She is in private practice on Marco Island and Naples, Florida, where she combines all her passions and disciplines in her practice.
David Henry, ARCB® Certified in 2002, is the founder of Comprehensive Reflexology, Inc. in Hendersonville, NC where he has practiced for 13 years. In addition, he studied Healing Touch and has a certification in Quantum Energy Theory (180 hours). This is a second career for David as he opted for early retirement after working with an Ohio-based Fortune 500 company for over 25 years in engineering, machine design and computer programming. He has a passion for reflexology and has dedicated much of his reflexology career to expanding the recognition and benefits of reflexology with a strong interest in raising the standards of professionalism in the field. David served in the following capacities with the Reflexology Association of America over a period of 5 years: Director, Treasurer, Website Coordinator and Advisor. He also served for 4 years as Treasurer for the North Carolina Reflexology Association and is currently the webmaster for NCRA.
As early as 1986 in an article "Consider the Profession" in Reflexions, Jan/Feb/Mar issue, reflexologists began discussing the need for a certifying board within the profession. Then on January 20, 1989 Larry Clemmons of Chicago sent out an invitation to leaders in the field to join him in developing some kind of accrediting board to test professional reflexologists. This began the works toward a Certification program. Under development for several years ARCB® was formally founded in March 1991 with legal incorporation. Nationally known educators were invited to participate in the study guide development as well as the initial test. The first certification test was given in Los Angeles, California on January 12, 1992.
The Governing Board
The ARCB® is governed by the corporate by-laws and a seven member board of directors who serve without compensation. The directors come from across the United States. The membership, structure, powers and duties of the Board of Directors are established and defined in the Bylaws of the American Reflexology Certification Board®. Six of the seven directors are practicing reflexologists on either a full or part time basis, who represent the profession and practitioner community and one director may be a ‘public member’ who is not a reflexologist and represents the public interest.
How Directors Are Selected & Length of Service
Candidates for director are nominated and invited to join the board after peer review by the current directors. Considerations include, but are not limited to the candidate's background, skills, geographic location, dedication to the field and a firm belief in the importance of certification.
A director will hold office for a minimum of two (2) years and may serve an unlimited number of additional consecutive years as is in their interest and the interest of the board. A director is free to resign at any time.
Those having their own reflexology method, charts, or who has authored a technique book, video/DVD on instructing others how to do reflexology, or have a vested interest in such are not eligible to serve as a director due to potential conflict of interest.
Role of Directors
Directors may serve in governing or administrative roles and/or committees.
Directors may serve as exam proctors.
Directors meet periodically through conference calls and at an annual retreat to conduct business.
Directors serve in the selection of new board members, indentification and development of future leaders, and orientation of newly appointed directors.
Directors are 'representatives at large' of the field of reflexology and its practitioner community; and must conduct themselves with the highest level of professionalism and commitment.
Code of Ethics
A reflexologist communicates with an open mind and a peaceful presence while recognizing that his/her relationship to the client is a serious responsibility. The art and science of reflexology is an honorable one.
Therefore, as a professional reflexologist I shall:
Conduct myself in a professional, honest, and ethical manner at all times.
Adhere to the 'ARCB® Professional Business Standards'.
Not infringe on any other professions’ scope of practice, and perform only those services for which I am qualified and/or licensed to provide.
Accurately represent my competence, education, training and experience.
Not present myself as a medical practitioner. I shall refer clients to appropriate medical or other healthcare professionals when appropriate.
Treat other reflexologists and healthcare professionals in a courteous and respectful manner at all times.
Establish and maintain trust in the client-practitioner relationship.
Treat every client with the same kind, ethical attitude.
Keep all client information and conversations strictly confidential.
Work within the client’s comfort zone and pain tolerance.
Keep the standard of my professional work current and as high as possible by continuing my reflexology education and training and attending conferences.
Ensure that anyone employed by me or working in my office shall also adhere to this Code of Ethics.
All certificants agree to practice according the Code of Ethics and Business Standards set by the ARCB®. Infractions and conduct harmful to the public or inappropriate to the discipline are subject to Disciplinary Procedures. When there is a complaint or grievance raised against a certificant and brought before the ARCB®, the ARCB® follows a 9-step disciplinary policy overseen by the Ethics and Grievance Committee. In complaint mediation the first objective is to determine from the complainant the nature of the problem and their request for resolution. The second step is to notify the certificant of the complaint and work to reach a compromise. A follow-up is required to verify that the compromise has been enacted. A copy of the complete 9-step disciplinary policy is available upon request. Disciplinary action that is not settled satisfactorily at the Ethics and Grievance Committee may be appealed to the full Board of Directors for review and decision. Decision by the Board is final. In case of severe disciplinary action the practitioner may be required to surrender ARCB® certificate, lapel pin and wallet identification card to the ARCB®. Continued complaints against a certificant may be cause for decertification.
ARCB® Professional Standards
Our Certificants agree to observe the following professional standards. As a professional reflexologist who is certified by and registered with the ARCB® I shall:
- Adhere to the ARCB® code of ethics and all other rules and regulations.
- Work within the guidelines of the federal, state and local laws.
- Not claim to cure or heal ailments or to treat for any specific illnesses on my business cards or any other marketing materials. This applies also to any verbal statements that I make.
- Display my reflexology certification and association certificates in my office along with the ARCB® Code of Ethics.
- Display on the wall a full and fair disclosure of services, a disclaimer, and a notice of complaint.
- Relate to the client my policy regarding fees, scheduling procedures, hours, the result of tardiness on the part of the client, and missed appointments.
- Use clean linens for each client.
- Have the client fill out a history form.
- Have the client read and sign both a consent to session form and client disclosure/informed choice statement before the first session begins.
- Make a visual observation of the feet and/or hands before beginning and adhere to contraindication guidelines.
- Document each session.
- Furnish a written receipt upon request.
- Wear suitable professional attire.
- Wash hands thoroughly before and after a session.
- If using another discipline with reflexology, clearly state that it is not reflexology.
- Never take advantage of the client/practitioner relationship, nor misuse it by dating or participating in sexual activity with a client.
- Not use titles or descriptions that give the impression of medical or other qualifications to which I am not entitled.
- Never prescribe, diagnose, prognosticate, treat for a specific illness or adjust medication.
- The use of tools and/or mechanical devices not approved by the FDA for use in reflexology is discouraged because of legal liability and falls outside the scope of ARCB® Certification.
- Keep an appointment book and record of all clients' names and telephone numbers.
- Keep financial records and bills in order, up-to-date and neat.
- Know a definition of reflexology. Explain what reflexology is and what the client can expect before or during the first session.
- Only advertise in a proper and professional manner for the purpose of informing the public about reflexology, my qualifications and areas of specialized practice, and the address of my office.